Here at Rail Operations (UK) Limited, safety is our priority and we believe rightly so. The majority of our Board Members and management team have spent most of their career influencing and improving rail industry safety, giving Rail Operations (UK) Limited a safety maturity that is beyond our size and testifies to our innovative approach.
The team have held many senior safety positions within the rail industry, achieved numerous safety qualifications, chaired industry safety forums and groups and driven through improvements in safety and operating standards which have contributed to a safer railway.
We have witnessed what happens when safety is not at the forefront of rail operations and make no apology for ensuring that each and every aspect of Rail Operations (UK) Limited operation is intrinsically safe before it is approved and enters onto the UK rail network.We’re not satisfied with just doing enough to comply with industry and legal requirements.
We continue to push the boundaries of operating excellence to deliver our aim of becoming industry leaders in the establishment and application of new and innovative train operating standards.
This Guidance forms part of the Rail Operations Group ‘Disabled Persons Protection Policy’.
We will always do our best to help disabled passengers that need assistance, but if you think you may need help when travelling on any of our Charters it is best to book assistance in advance so that we can ensure that any help you need is provided. You can do this by contacting our Booking Agents and we recommend that you do this at least 48 hours prior to the Charter Journey. This is because each Charter is a ‘one-off’ so we may need to make arrangements with a number of other organisations to make sure that any help you need is provided and your journey is as comfortable and enjoyable as possible.
This can be done via our Booking Agent – Vintage Trains in the following ways:
General telephone booking/ help-line, available 0930-1630 on weekdays, with answerphone available outside these hours. 0121-708-4960
Email: [email protected]
Website ‘Contact Us’ page www.vintagetrains.co.uk
Write to: Vintage Trains, 670 Warwick Road, Tyseley, Birmingham. B11 2HL
Sometimes we may not be able to offer a fully accessible experience if your Charter Tour is using older-style carriages. Where this is the case we will fully explain any potential restrictions on the Tour details. If you are concerned that you may encounter problems, we recommend you call our Booking Agents to discuss your concerns and they will be happy to advise you further.
Assistance Dogs are welcome on all our services.
Passengers with impaired Hearing We can arrange for on-board staff to provide some additional assistance to you if you can’t hear announcements through our on-board PA’s.
Passengers with impaired mobility or vision We can arrange the following additional assistance if you have impaired mobility or vision:
Non-folding Wheelchairs and mobility scooters Many carriages used in the Charter Train market were mostly built in the 1950s and 1960s before disabled access legislation was introduced. This means that access to seating areas and toilets can be very restrictive. ROG are very sorry to advise that it will therefore unlikely that we will be able take a non-folding wheelchair or motorised mobility scooter into the main seating areas or vestibules unless the specific charter is using more modern/compliant rolling stock.
Our ability to accommodate these types of wheelchairs or scooters will be clearly advised in promotional material or on the booking agents website for each individual tour so we would advise you to check carefully before booking.Other important things to check with our booking agents before booking are:
Station Facilities and Access ROG are not directly responsible for the operation of any passenger stations, which are operated by a variety of Train Operating companies or Network Rail.
ROG will liaise with station operators at the early stages of planning a Charter Tour, to determine the level of facilities available for people with disabilities, for example, step free access to platforms, assistance with getting around the station or connecting to other rail services and the availability of wheelchair ramps and accessible toilets. We will ensure this accessibility information is made clear in all promotional material for each individual tour.
Communication of this DPPP
Copies can downloaded by clicking the link below or writing to:
Rail Operations Group Wyvern House, Railway Terrace Derby DE1 2RU
Email: [email protected] Tel: +44 (0)01332 343295
A Large Print version (.16 Arial) is available on request