Careers with Rail Operations (UK) Limited
Rail Operations (UK) Limited is the UK’s only train operating company dedicated to operating trains on behalf of the rolling stock engineering, train manufacturing, and leasing sectors. We also operate trains on behalf of the train operating community. Our train operation is dynamic, expanding and traverses the entire UK rail network. We operate a vast range of traction and rolling stock.
Duty Control & Operations Support Manager
Duty Control & Operations Support Manager
Location: HQ Derby & travel countrywide
Contract: Permanent - Roster Pattern
We’re looking for an experienced Duty Control & Operations Support Manager to join our team. In this role, you will take the lead in managing ROG train services, using advanced support systems to ensure smooth and efficient operations. You’ll oversee train running, provide guidance and support to ROG traincrew, and, when required, step in to cover Operations Supervisor and Depot Driver duties to meet the needs of the business.
Role and Responsibilities
Lead safe and efficient delivery of the ROG train plan across all shifts.
Communicate clearly with staff, customers, and suppliers.
Manage traincrew resources, handle short-term changes, and replan services during disruption.
Maintain accurate logs and report safety incidents promptly, including SPADs and derailments.
Distribute train timings and documentation to traincrew and customers.
Manage incidents, accidents, and environmental issues; liaise with maintenance on faults.
Support operational standards within Control and minimise delays.
Ensure compliance with route, traction, and safety rules while assisting with other operational duties.
Oversee on-the-ground operations, seeking support when necessary, while confidently making decisions based on your technical and operational expertise.
Maintain the required route, traction and rules competence for safety train operations.
Prepare trains to the highest possible standards and identify any risks to train running or safety of the line and feed back to control so a resolution can be sought. Be the eyes and ears of the business on the front line to ensure safe operation
What We’re Looking For
Must have experience in a rail operations/control room environment managing train services and/or full Shunter/Depot Driver competence
Strong organisational and problem solving abilities.
Excellent written and verbal communication skills.
A proactive mindset and a commitment to safety, performance, and service excellence.
High degree of accuracy and attention to detail.
Full Driving License and ability to travel throughout the UK.
Closing date for applications 5 December 2025
If you are interested in applying for this position, please forward a covering letter and your CV to [email protected]