Careers with Rail Operations (UK) Limited
Rail Operations (UK) Limited is the UK’s only train operating company dedicated to operating trains on behalf of the rolling stock engineering, train manufacturing, and leasing sectors. We also operate trains on behalf of the train operating community. Our train operation is dynamic, expanding and traverses the entire UK rail network. We operate a vast range of traction and rolling stock.
Duty Control Manager
Duty Control Manager
Location: Derby HQ
Contract: Permanent - Roster Pattern- 12 hour shifts
We are seeking a dedicated Duty Control Manager to join our Control team. Reporting to the Lead Duty Control manager and working 12 hour shifts in line with the agreed roster, you will undertake a critical operational role, delivering ROG’s train services to the highest standard, ensuring efficient daily train operations, assisting traincrew, and handling service disruption with professionalism and speed.
This is a fast-paced and rewarding position for someone with strong communication and decision-making skills who thrives in a control room environment.
Role and Responsibilities
Oversee the daily operation of ROG’s train service, ensuring safety, operation, and performance standards are met.
Manage all aspects of the ROG train plan across your shift, including staff allocation, resource management, and disruption response.
Act as the point of contact for internal teams, third-party suppliers, and customers ensuring clear, timely communication.
Manage all aspects of Rail Operations Group train plan including staff and resource issues.
Distribute train plan timings and associated supporting documents to both traincrew and customers professionally and promptly.
Take ownership of incident management, including SPADs, derailments, and other safety-related events and ensure all are escalated, logged, and communicated effectively to relevant departments.
Maintain the Control Log with accurate and detailed entries related to train running and safety.
Liaise with maintenance teams to ensure locomotive faults are reported and resolved efficiently.
Support the Lead Duty Control Manager in maintaining high operational standards within the control room.
Drive continuous improvement by working to eliminate third-party delay minutes wherever possible.
What We’re Looking For
Experience in a rail operations or control room environment (preferred)
Strong organisational and problem solving abilities.
Excellent written and verbal communication skills.
A calm and decisive approach under pressure.
A proactive mindset and a commitment to safety, performance, and service excellence.
High degree of accuracy and attention to detail.
Closing date for applications 23rd September 2025
Interview date will be Wednesday 8th October 2025
If you are interested in applying for this position, please forward a covering letter and your CV to [email protected]